Thursday, February 22, 2007

Friday fun for Feb 23, 2007

I'm going to be attending Northern Voice, a blogger's conference in Vancouver, this Friday and Saturday, so I may or may not be putting up some posts over the weekend.

But I couldn't resist posting this great video for our Friday fun piece, especially because I've been on a bit of a customer service kick this week.

You might think that the concept of the "Help Desk" is relatively new and only started with the advent of computers in the workplace. But as you'll see, it's got a much older pedigree. Once thing that hasn't changed, however, is the basic question "How does this thing work?"

Unfortunately, the video that I was going to point you to has been pulled from YouTube, so I'll show you the original version, which is in Norwegian. If you understand it, great. If not, you'll still get the gist of it. But the English subtitles on the other one were nice.

The gist of the video is that the one guy can't figure out how to get his book open. Then he's worried about whether he'll lose the text inside if he closes it. Etc. Fortunately, the help desk guy is able to show him how things work.

Watch the video by clicking on the picture below, or use this link.

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